Terms of Service

Effective Date: 4/30/2026

Welcome to The Flying Carpet. These Terms of Service explain the terms that apply when you visit our website, submit a contact form, request an estimate, schedule service, or use our rug cleaning, rug repair, rug restoration, pickup, delivery, or related services.

By using our website or requesting service from The Flying Carpet, you agree to these Terms of Service.

1. About The Flying Carpet

The Flying Carpet provides professional Oriental rug cleaning, Persian rug cleaning, area rug cleaning, rug repair, rug restoration, stain treatment, odor treatment, fringe repair, binding, and related specialty rug care services.

We serve residential and commercial clients in Florence, SC, the Pee Dee, Grand Strand, Lowcountry, and surrounding service areas.

2. Estimates and Service Requests

Estimates may be provided based on the information available at the time, including customer descriptions, rug photos, rug size, rug type, visible damage, stains, odors, and the requested service.

An estimate is not a final price unless confirmed by The Flying Carpet after inspection. Final pricing may change based on rug size, fiber type, construction, condition, level of soil, odor contamination, dye instability, prior damage, repair needs, pickup/delivery requirements, and other service factors.

Submitting a contact form or estimate request does not create a binding service agreement until The Flying Carpet accepts the work and confirms the service details.

3. Rug Inspection

Every rug is different. Before cleaning, repair, or restoration, The Flying Carpet may inspect the rug to evaluate condition, fiber type, dye stability, construction, wear, damage, stains, odors, previous cleaning issues, and repair needs.

Some conditions may not be fully visible until the rug is cleaned or handled. This may include hidden stains, dry rot, foundation weakness, dye bleeding, pet contamination, moth damage, sun fading, mildew, prior chemical damage, latex deterioration, or previous improper repairs.

If additional issues are discovered, The Flying Carpet may contact you before continuing with additional work.

4. Cleaning and Restoration Results

The Flying Carpet uses professional judgment and experience to provide careful rug cleaning, repair, and restoration services. However, results cannot be guaranteed.

Some stains, discoloration, odors, dye migration, wear patterns, fading, fiber damage, pet contamination, mildew, water damage, or prior chemical damage may be permanent or only partially improved.

Repair and restoration work is intended to improve stability, appearance, and usability where possible. Exact color matching, texture matching, fringe matching, or restoration to original/new condition cannot be guaranteed.

5. Specialty and High-Value Rugs

Oriental rugs, Persian rugs, antique rugs, handmade rugs, wool rugs, silk rugs, heirloom rugs, and high-value rugs may require special handling. The customer is responsible for informing The Flying Carpet of any known history, value, prior repairs, age, fiber type, or special concerns related to the rug.

The Flying Carpet may recommend additional inspection, testing, or specialized care before proceeding with cleaning or restoration.

The customer understands that older, fragile, handmade, or previously damaged rugs may carry additional risk during cleaning, washing, drying, transport, repair, or restoration.

6. Customer Responsibilities

Before service, customers should remove personal items, furniture, rug pads, or fragile items from the service area when applicable.

Customers should disclose known concerns, including but not limited to:

• Pet accidents

• Water damage

• Mold or mildew

• Prior cleaning attempts

• Bleach or chemical exposure

• Moth or insect damage

• Loose seams, fringe, or binding

• Known rug value or appraisals

• Previous restoration or repairs

The Flying Carpet is not responsible for undisclosed conditions that affect cleaning or restoration results.

7. Pickup, Delivery, and Access

If pickup or delivery is provided, the customer is responsible for ensuring safe access to the property, accurate contact information, and availability at the scheduled time.

Additional fees may apply for travel, pickup, delivery, missed appointments, difficult access, oversized rugs, commercial properties, multiple rugs, or service areas outside the normal route.

The Flying Carpet is not responsible for delays caused by weather, traffic, unsafe access, incorrect address information, customer unavailability, or other circumstances outside our control.

8. Payment Terms

Payment is due according to the terms provided at the time of service, estimate, invoice, pickup, delivery, or completion.

The Flying Carpet may require deposits for certain repair, restoration, commercial, custom, oversized, or specialty projects.

Unpaid balances may delay return delivery or release of rugs until payment is completed.

Returned payments, failed payments, chargebacks, collection costs, or late payments may result in additional fees to the extent allowed by law.

9. Cancellations and Rescheduling

Customers should notify The Flying Carpet as soon as possible if they need to cancel or reschedule an appointment.

Cancellation or rescheduling fees may apply for missed appointments, late cancellations, special-order materials, custom repair work, pickup/delivery scheduling, or work already started.

10. Abandoned Rugs or Property

If a rug or item is not claimed, picked up, or paid for after completion, The Flying Carpet may make reasonable attempts to contact the customer using the contact information provided.

If the customer does not respond or retrieve the rug within a reasonable period, storage fees may apply. After extended non-response or non-payment, the rug may be considered abandoned to the extent permitted by applicable law.

11. Limitation of Liability

To the fullest extent permitted by law, The Flying Carpet is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

The Flying Carpet is not responsible for pre-existing damage, hidden damage, manufacturer defects, dye instability, prior improper cleaning, prior chemical exposure, weak fibers, dry rot, moth damage, pet contamination, sun fading, wear, aging, or conditions that become more visible during cleaning or restoration.

If liability is found, The Flying Carpet’s responsibility shall be limited to the amount paid for the specific service giving rise to the claim, to the extent permitted by law.

12. No Warranty of Perfect Results

The Flying Carpet provides professional rug care services using experience, care, and reasonable service practices. However, no cleaning, repair, restoration, stain removal, odor removal, or color improvement result is guaranteed.

Some rugs may improve significantly, while others may have permanent damage, discoloration, staining, odor, fading, or wear that cannot be fully corrected.

13. Website Use

You agree to use our website only for lawful purposes. You may not attempt to interfere with the website, submit false information, misuse forms, upload harmful files, attempt unauthorized access, or use the website in a way that could damage The Flying Carpet or others.

Website content, including text, images, graphics, logos, design elements, and service descriptions, belongs to The Flying Carpet or its content providers and may not be copied, reused, or redistributed without permission.

14. Photos, Videos, and Service Images

Customers may submit photos or videos of rugs, stains, damage, or service needs for evaluation.

The Flying Carpet may take photos or videos before, during, or after service for documentation, quality control, customer communication, estimate preparation, or internal records.

The Flying Carpet will not intentionally use images that identify a customer, private home, business, or personal information in public marketing without permission.

15. Calls, Emails, and Text Messages

By submitting a form, requesting an estimate, scheduling service, or contacting The Flying Carpet, you agree that we may contact you by phone, email, or text message regarding your request, appointment, estimate, service status, pickup, delivery, invoice, or related communication.

Message and data rates may apply.

You may opt out of text messages by replying STOP, CANCEL, UNSUBSCRIBE, or by contacting us directly. Your consent to receive marketing messages is not required to purchase services.

16. Third-Party Services and Links

Our website may include links to third-party websites, maps, payment processors, scheduling tools, review platforms, social media pages, or other external services.

The Flying Carpet is not responsible for third-party websites, policies, services, errors, security, content, or privacy practices.

17. Commercial Clients

Commercial clients, including offices, hotels, churches, designers, property managers, retail spaces, and other businesses, may be subject to additional service terms, scheduling requirements, access requirements, pricing, deposits, or written agreements.

If a separate written agreement exists between The Flying Carpet and a commercial client, that written agreement will control where it conflicts with these Terms of Service.

18. Service Area

The Flying Carpet serves Florence, SC and surrounding regions, including the Pee Dee, Grand Strand, Lowcountry, and other areas as available.

Service availability may vary based on location, schedule, rug type, project size, and service requirements.

19. Changes to These Terms

The Flying Carpet may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date.

Continued use of our website or services after changes are posted means you accept the updated terms.

20. Governing Law

These Terms of Service are governed by the laws of the State of South Carolina, without regard to conflict of law principles.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

The Flying Carpet
Oriental Rug Cleaning, Repair & Restoration
Florence, South Carolina
Serving the Pee Dee, Grand Strand, and Lowcountry

Phone: (843) 409-1595
Email: [email protected]