Privacy Policy

Effective Date: 4/30/2026

The Flying Carpet respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a contact form, request an estimate, communicate with us, or use our rug cleaning, repair, and restoration services.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Phone number

• Email address

• Service address or location

• Information about your rug, cleaning needs, repair needs, or restoration request

• Photos or videos of rugs, stains, damage, or areas needing service

• Messages submitted through our website forms

• Appointment or estimate request details

We may also collect basic website usage information, such as browser type, device type, pages visited, general location data, referral source, and other analytics information.

How We Use Your Information

The Flying Carpet may use your information to:

• Respond to your request for rug cleaning, repair, or restoration services

• Contact you about your estimate, appointment, pickup, delivery, or service request

• Review rug photos or details to better understand the work needed

• Provide customer service and follow-up communication

• Send service-related emails, text messages, or phone calls

• Improve our website, marketing, and customer experience

• Maintain business records

• Protect against fraud, misuse, or unauthorized activity

• Comply with applicable legal obligations

We do not sell your personal information.

Calls, Emails, and Text Messages

When you submit a form or contact The Flying Carpet, you authorize us to contact you by phone, email, or text message regarding your request.

Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly.

Your consent to receive text messages is not a condition of purchasing services.

Rug Photos and Service Images

If you submit photos or videos of your rug, stains, damage, or repair needs, we use those images to evaluate your request, communicate with you, and provide service recommendations.

We will not intentionally use customer-submitted rug photos for public marketing without permission, unless the image does not identify you, your home, your business, or private personal information.

How We Share Information

We may share limited information with trusted service providers who help us operate our business, such as:

• Website hosting providers

• CRM or customer management platforms

• Email and text communication providers

• Scheduling or form platforms

• Payment processors, if applicable

• Analytics or advertising platforms

These providers are only given information needed to perform their services.

We may also disclose information if required by law, to protect our rights, to prevent fraud, or to respond to a lawful request.

Payment Information

If payment is collected online or electronically, payment information may be processed by a third-party payment provider. The Flying Carpet does not intentionally store full credit card numbers on our website.

Please do not submit sensitive financial information, Social Security numbers, or unrelated private information through our website contact forms.

Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, and support marketing efforts.

These tools may collect information such as pages visited, time spent on the site, device type, browser type, and general location information.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

Data Security

We take reasonable steps to protect the information submitted to us. However, no website, email system, text message system, or electronic storage method is completely secure. Because of this, we cannot guarantee absolute security of information transmitted online.

If we become aware of a data incident involving personal information, we will take appropriate steps consistent with applicable law.

Data Retention

We keep personal information only as long as reasonably necessary for business, service, legal, accounting, or operational purposes. This may include retaining estimate requests, service history, communications, invoices, and related records.

Third-Party Links

Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before submitting information.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Your Choices

You may contact us to:

• Request an update to your contact information

• Ask us to stop sending marketing communications

• Opt out of text messages

• Ask questions about how your information is used

You may unsubscribe from email communications by using the unsubscribe option in the email, if available, or by contacting us directly.

Changes to This Privacy Policy

The Flying Carpet may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Flying Carpet
Oriental Rug Cleaning, Repair & Restoration
Florence, South Carolina
Serving the Pee Dee, Grand Strand, and Lowcountry

Phone: (843)409-1595
Email: [email protected]